Before you travel

What happens if I can’t locate my driver?

Our drivers will always wait for you at the agreed location with a provided picture of the place. If something goes wrong or you get lost, our support is at your disposal 24/7. We recommend that you leave your contact phone number (Viber/WhatsUp or regular) when booking the transfer so that the driver can contact you and achieve better communication.

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Where will I meet the driver when I arrive?

It depends on the destination, but our drivers are always waiting for you at the agreed location with an emphasis on facilitating you and your needs. For example, if it is an airport, they are always waiting for you at the exit. When you book the transport, you are provided with a picture of the vehicle and the waiting area.

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